Tradeback Policy

We will gladly trade back an instrument (from the original customer to whom the
instrument was sold) toward the purchase of another instrument owned by us which is of
equal or higher value.

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The trade-back value is 100% of the purchase price minus any
costs necessary to return that instrument to a sellable condition. For instruments with
greater damage, we deduct for repair and also for devaluation. If the instrument was
purchased by credit card, the trade-back value is 97% to account for the 3% credit card

If the price of the new item exceeds the trade by less than $300, there will be a $50
deduction on the trade-back in order to compensate for our time of processing the

If the price of the new violin/viola is higher by $1000 or more (cellos $1,300 higher or
more), than the original price of the trade back, we do not deduct for the following
routine procedures:
planing the fingerboard
replacing the strings

Our cost for these procedures varies between $90 and $240 for violins/violas and
between $200 and $400 for cellos. Again, these deductions are only necessary if the next
instrument is not high enough in value that we can absorb the cost.
We always deduct from the value of traded instruments for cracks, scratches and other
damage; in serious cases, devaluation is necessary. Note: excessive scratches take a
great deal of time to retouch and can be costly. Please do your best to minimize the
amount of scratches on your instrument.

With bows, the trade-back value is 100% of the purchase price less necessary repair work
and possible devaluation. The most frequent deductions are for a rehair, for a new thumb
leather and for replacement of a broken tip. Because of costs for these repairs, it usually
is not possible to trade back a bow valued at $50 or less. Our trade-back policy may be
changed at any time.